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Working with you to solve your hosting problems
At SiteOnTheNet we want to work with you to ensure that any issues you may have, concerning your account, are resolved quickly and efficiently. We provide help and support for you in the following ways:
- Support Database
In your Hosting control panel you have access to our extensive knowledge base designed to help you manage your hosting account in virtually every detail.
This resource is packed full of answers to common questions and is regularly updated to ensure that you have the latest information to hand... this is the first place to look if you have a problem to resolve.
- Help Desk Support
If you are unable to find a solution in our support database, we run a ticketing Help Desk for all customer support requests through our customer support area - simply contact us!
Backed by a dedicated team of support engineers, we try to help you where we can and aim to resolve your support queries within a maximum of 24 hours... and in the majority of cases, faster!
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