At SiteOnTheNet we want to provide you with the best services we can - this aim and our confidence in the services we provide, is backed by the following statements:
Communicating with you
We aim to provide a high level of customer service at all times. Our staff will treat you with respect and courtesy. When dealing with your enquiries, support queries, or even complaints, we aim to respond in a clear, polite and helpful way and to resolve your issues as quickly and effectively as we can.
Privacy
At SiteOnTheNet, we respect your privacy and are committed to protecting any personal information we receive from you. The use of this information and how we gather it is covered in our Privacy Policy.
No Risk, 30-day Money Back Guarantee
Your hosting package comes with a No Risk, 30-day Money Back Guarantee. If you're unhappy with your service account, we hope you will tell us the reasons why... but, whatever your reasons, if you choose to cancel your account we will refund your money... promptly and without fuss!*
*Important: Please note that our guarantee excludes the following fees incurred during a hosting account sign up: any domain registration fees and Secure Server Certificate fees - these are non-refundable! Please check our Terms and Conditions for further details.
Service level
At SiteOnTheNet we aim to ensure that the quality of services we provide remains as high as possible and that our services are available to you at all times.
- Uptime for your Web site
Realistically, uptime for your Web site can never be 100% guaranteed by any hosting business - however, we do strive to ensure that uptime levels remain consistently above 99.96% and as close to the 100% mark as it is possible to find... anywhere!
No Set Up Fees or Hidden Fees
When you sign up for a hosting account (with or without optional extras) you pay a monthly, quarterly or yearly service subscription fee - we do not charge an extra fee for setting up your account... and there are no hidden or unexpected fees waiting to appear as you use your account!
Cancel Anytime - No Cancellation Fees
At SiteOnTheNet you can close your hosting account anytime... whatever the reason! We will not tie you to a long-term contract and we will not charge you an account cancellation fee, or a domain release fee if you wish to transfer your domain away from SiteOnTheNet.
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